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Cannot Register New User

dagroupinc's Avatar Topic Author
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Cannot Register New User

1 year 4 months ago
#16855
In our Joomla (v4.4.2) site, our Kunena template (v6.2.3) NTS Kay (v6.0.3) the Log In drop down appears. While a registered user can successfully log in and log out, none of the other options including Create an Account function at all. Can someone give me some guidance on how to enable these other options including allowing a visitor to register?

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P
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Re: Cannot Register New User

1 year 4 months ago
#16857
What Joomla template are you using? Did you test with Cassiopeia?

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dagroupinc's Avatar Topic Author
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Re: Cannot Register New User

1 year 4 months ago
#16862
Pinkeltje — we're using the NTS Kay (v6.0.3) template

We have user registration and profiles active in Joomla but the 'Create an Account' (or any of the other options for that matter) doesn't work. Instead all take us to the home page.

www.endeavourowners.com/new/index.php?op...tmenu=127&Itemid=127

Our config is:

Joomla 4.4.2
PHP: 8.2.x
Kunena: 6.2.3
NTS Kay: 6.0.9 *

* NOTE: We also get an error when trying to update/install the current version — support topic can be found here:

www.9themestore.com/index.php/forum/nts-...llation-errors#16856

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P
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Re: Cannot Register New User

1 year 4 months ago
#16863
Like I said earlier, this has to do with your Joomla template. This works
www.endeavourowners.com/new/index.php?op...&template=cassiopeia

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dagroupinc's Avatar Topic Author
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Re: Cannot Register New User

1 year 4 months ago
#16865
Yes it appears to be a bug with NTS Kay template for sure.

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ntstore's Avatar
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Re: Cannot Register New User

1 year 4 months ago
#16869
Hi dagroupinc,

Please try to login and download the NTS Kay template.

Regards,
Hung Pham
Email: 9themestore@gmail.com
Twitter: @9themestore

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dagroupinc's Avatar Topic Author
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Re: Cannot Register New User

1 year 4 months ago
#16870
We did and were able to install the current NTS Kay template, however the 'Create an Account' and the other options still don't work.

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P
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Re: Cannot Register New User

1 year 4 months ago
#16872
As mentionned before, this has to do with your Joomla template. Kunena forum has the same issue. I am using KPraxis with Yootheme Pro and don't have that problem.

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P
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Re: Cannot Register New User

1 year 4 months ago
#16877
Test with Cassiopeia and you will see that it is related to Helix Ultimate!

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dagroupinc's Avatar Topic Author
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Re: Cannot Register New User

1 year 4 months ago
#16878
Yes we have tested it and we get the same problem. It doesn't matter which template we use.

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